Glossary
I
- Impact assessment
- A detailed and impartial assessment of specific aspects of an organisation’s social, product, process or environmental impacts.
- Indicators
- Carefully considered measures of social or environmental success that can be used to monitor performance and influence decision-making.
- Integrated pest management
- An effective approach to pest management which is safe, productive and sustainable; minimises the use of pesticides through a wide range of practices aimed at growing a healthy crop.
- International Labour Organisation (ILO)
- The ILO is the specialised agency of the United Nations which seeks the promotion of social justice and internationally recognised human and labour rights; the global body responsible for drawing up and overseeing international labour standards.
- International Marketing Standards
- Imperial Tobacco’s international standards for marketing its products.
- ISO
- The International Organisation for Standardisation, widely known as ISO, is an international standard-setting body comprised of representatives from various national standards organisations. It promulgates world wide industrial and commercial standards.
- ISO 14001
- A specification for an Environmental Management System issued by the International Standards Organisation.
Reports
Corporate Responsibility Review 2009
- Corporate Responsibility Review 2009 - View online
- Corporate Responsibility Review 2009 - Download PDF 6,390K
Annual report 2009
- Annual report 2009 - View online
- Annual report 2009 - Download PDF 6,500K
- Download Performance Summary PDF 12,130K
Presentations
Deutsche Bank Global Consumer & Food Retail Conference, Paris
15 June 2010
Half Yearly results
27 April 2010
- Half Yearly results - Slides PDF 583K
- Half Yearly results - Transcript PDF 475K
- Half Yearly results - View webcast
Consumer Analyst Group of Europe (CAGE) Conference, London
08 March 2010
- Download Consumer Analyst Group of Europe (CAGE) Slides PDF 2699K
- Download Consumer Analyst Group of Europe (CAGE) Transcript PDF 133K
Annual General Meeting
02 February 2010
