FINANCIAL HIGHLIGHTS  
                 
  (In £’s million) 2003   2002 2001 2000 1999  
 
 
  Turnover 11,412 up 38% 8,296 5,918 5,220 4,494  
 
 
  Operating profit 881 up 46% 603 604 560 518  
  Adjusted operating profit 1 1,135 up 44% 789 619 568 518  
  Pre-tax profit 656 up 55% 423 494 450 400  
  Adjusted pre-tax profit 1 898 up 40% 642 509 458 400  
  Profit after tax 424 up 50% 283 355 323 287  
  Adjusted profit after tax 1 655 up 41% 465 370 331 287  
 
 
               
  (In pence) 2003   2002 2001 2000 1999  
 
 
  Basic earnings per share 58.1 up 42% 41.0 56.6 52.3 46.4  
  Adjusted earnings per share 1 90.0 up 32% 68.4 59.0 53.6 46.4  
  Diluted earnings per share 57.9 up 42% 40.8 56.2 52.0 46.1  
  Dividend per share 42.0 up 27% 33.0 28.8 26.4 23.0  
 
 
  1 Adjusted to exclude the effect of amortisation and exceptional items. Management believes that reporting results before amortisation and exceptional items (adjusted operating profit, adjusted profit before tax, adjusted profit after tax and adjusted earnings per share) provides a better comparison of underlying business performance for the year.